Refund Policy

Within 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us unused and accompanied by the original invoice.

Returns will only be accepted if the labels and original packaging are fully intact. Hermetica Paris Online Store cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Hermetica Paris Online Store. Items lost in transit will not be compensated. Shipping charges on returned merchandise are at the customer's expense.

However, Hermetica Paris Online Store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser's payment method. Please note that additional duties and/or taxes will not be refunded, nor will shipping costs.

For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be exchanged for the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Exchanges and returns can only be made as described in Hermetica Paris Online Store's instructions. Items cannot be exchanged or refunded in our physical stores.

Please contact contact@hermetica.com for any request or feedback.