FAQ

Do you have a question or feedback ?

Request a call and we will get in touch with you.

Or contact
+41 22 310 73 70 ext. 22
from Monday to Friday from 9am to 5pm

contact@hermetica.com

SHIPPING

Where does Hermetica ship? 

Hermetica ships everywhere thanks to the alcohol-free nature of our fragrances. As we want to share Hermetica with the world, visit us regularly as we might update our delivery terms.

Do you ship to the US and Canada?

Yes, we do on our North American site at us.hermetica.com. Hermetica can ship to all 50 states. Please check the delivery times and costs available based on your delivery address.

When can I expect my order?

Here’s how it works: you place an order online, then we process it. Your packaging will ship out from our warehouse within 24 hours (orders received on Saturday, Sunday and national holidays will ship on the following business day). From then on, it all depends on your destination and the shipping method selected during check out. The estimated shipping timing will be shown at check out and you can follow up through the selected carrier.

Where is my tracking number?

The tracking number is supplied by the carrier and might take 1-2 business days to register your shipment status. You can track your order 24/7 on our website through your account. If you still have difficulties, please reach out to us at contact@hermetica.com.

What if I am not home for the delivery ?

Just like falling in love, you need to be there. Signature is required to receive your Hermetica order. If you cannot be there at the estimated delivery date, you must organize the logistics with your carrier of choice.

PRODUCTS

Why is Hermetica so innovative?

Hermetica fragrances took two years of intense collaboration with our perfumers, resulting in a breakthrough composition to create 13 scents that are alcohol-free while at the same time powerful, addictive and long-lasting. By marrying this new composition with a unique patented technology exclusive to Hermetica, we have fragrances where the top, heart and base notes appear simulteanously – like smelling a flower : you smell it all at once.

Do you test on animals ?

No, we don’t. Hermetica is green in colour and in nature. Not only are we cruelty-free, we are made with recycled glass from locally sourced sand to reduce the carbon footprint.

Who can use Hermetica ? Why does it matter that it is alcohol-free ?

Everyone! We are alcohol-free, making our perfumes gentle on the nose and gentler on the skin without losing their power. Hermetica perfumes can also be worn in the sun without the risk of staining like traditional alcohol-based perfumes.

What is green chemistry ?

Green chemistry is making perfumes that is thoughtful of its impact on the environment. Hermetica perfumes are composed on unique hybried « green » formula that uses synthetic molecules issue from a natural source. For example, the Lily of the Valley molecule found in Jade888 has been created using orange skins recovered from the production of orange juice. Using renewable raw materials is a conscious step towards making sustainable green fragrance creation possible. This philosophy also extends to our design and packaging. Green appearance and in nature, Hermetica’s bottles are refillable and reusable, with fragrances that are cruelty-free.

I don’t understand Source1: is it a perfume or do I wear it on top of another fragrance?

Actually, it’s both! Source1 is like the Hermetica family code – it is a scent that started it all. Each fragrance has a part of Source1 while it can be used as a standalone fragrance. The luminous character of Bergamot, along with Dry Amber and Fresh Wood Molecules create a bright fragrance when worn alone and add a modern warmth and verticality when used with another fragrance.

How can I pick one amongst all your 13 fragrances?

We can’t pick our favourite either ! However, we have created ways to make it easier for you. First, you can take the Find Your Hermetica Perfume test online that will use your answers to select a tailored made recommnedation for you. Otherwise, you can order the Sample Set of Hermetica to try all 13 fragrances at home. Plus, the price you paid for this set is turned into a voucher towards your purchase of one full sized product. Neat, huh?

Sample sets

What are these sample sets used for?

To try and try and try again. We wanted to create something to allow you to try the Hermetica range of products from the comfort of your home. By ordering one of these samples on our website, you will receive the set at home. After you fall in love with one of your fragrance, you can use the voucher sent to you via email towards the purchase of a full sized fragrance (100ml) within.

Where can I find this voucher? Until when can I use it?

After your purchase one of our Sample sets online, you will receive an automatic email with your voucher code. This voucher code will have the value of how much you paid for your sample set. You have 30 days from the date of your purchase to use the voucher.

Returns and exchanges

Do you accept returns?

We’re sorry you didn’t love your Hermetica. If you purchased your fragrance on our Hermetica website, please reach out to contact@hermetica.com to request a return and we will process it.
In order to process your request, please share with us the below details and we can then take it from there.
- Order reference
- Date of purchase
- Reason for return

What’s your return policy?

We accept unused and unopened Hermetica Eau de Parfum fragrances. We do not accept returns of any sample set or other products. You will be refunded in full for the purchase of your product on your original form of payment. Please note, your original shipping charges are not refunded. Return shipping charges are at your cost.

Can I exchange a fragrance?

Sadly, you can’t. If you want a different fragrance, please place a new order for that fragrance.

How can I try the fragrance without opening it?

With every Hermetica fragrance purchase, you receive a sample size of your purchased fragrance. Spray away with the sample and decide whether it’s yours to keep. If not, while the product has remained unopened and unussue, you can return your Hermetica purchase by reaching out to contact@hermetica.com.

What if I bought the product in the store?

You will need to contact the store and check their return policy.

Billing

How can I pay online?

We accept Visa and MasterCard credit cards. Rest assured with our SSL certificates that create an encrypted connection. Otherwise, go seamless with Apple Pay, Google Pay and Paypal. Unfortunately, we cannot accept checks or money orders.

When will my credit card or account be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at contact@hermetica.com.

Orders

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

You can use one promo code per order. So even if you have found or received more than one along the Hermetica online constellation, you will need to pick the one you like most.

Stores

Where can I find Hermetica?

Every day, all day from anywhere on www.hermetica.com.